Podcast

Customer service is essential to any company's success. This week, Brent Richardson talks to Gardner Tours owner Colby Gardner about the principles of customer service that have completely transformed his business.

Work-life balance is a challenge at any stage in a career. This week, BMP host Brent Richardson shares tips and tricks he has discovered through 20 years of corporate work.

Find Your Why focuses on the often-overlooked first step in defining where you (or your team) want to end up. People frequently jump to the "where" and "how" of the journey while assuming the "why." This week, we learn how that misstep can be fatal to a vision.

How To Incubate Ideas carries listeners through each of the three phases of the incubation process: think, know, and show. BMP podcast host, Brent Richardson, shares his lessons learned through over 20 years in a large international firm.

Presentation 101 walks you through what goes into giving a great presentation including defining your problem statement and using stories and analogies. In addition, Brent Richardson covers errors to avoid.

Email 101 covers the essentials in how to send professional emails including timeliness, length, the "to" list, and what to avoid.

In Meetings 101, Brent Richardson breaks down the essentials of when meetings are necessary, who to invite, when to host them, and the common mistakes people make when planning one.

New small business struggles can be overwhelming. This week, Brett Boyd shares his experience with advertising, social media, naming, payroll, insurance, and scaling.

Legal questions about small business concerns including forming an LLC, protecting yourself on social media, and HR issues are addressed in the week's episode of the Business Minutia Podcast.