Listen to this episode

BMP 036 Customer Service Principles: How To Connect With Your Client To Transform Your Business

Customer service is essential to any company’s success. This week, Brent Richardson talks to Gardner Tours owner Colby Gardner about the principles of customer service that have completely transformed his business.

Customer Service Tips Discussed

  • First, why it’s important to do the behind-the-scenes logistics well.
  • Second, why hospitality is essential.
  • Third, being genuine and transparent.
  • Fourth, Brent shares the way he connects with new people.
  • Fifth, Colby’s trick for connecting with people.
  • Sixth, what these principles look like in corporate work.
  • Seventh, what to do when people don’t respond to your relationship-building question.
  • Eighth, dealing with angry customers.
  • Finally, how to get in touch with Colby to experience Cuba with Colby’s exceptional customer service.

Head over to the Gardner Tours website where you can get 10% off your tour with the code Minutia10.




Recent Episodes 


Episode Guest:

Business Minutia Podcast 036 Customer Service with Colby Gardner

Colby Gardner

Owner, Gardner Tours

Colby has been in the travel industry since 2010. He launched Gardner Tours in 2017 and has guided over 50 groups to seven different destinations around the world. His number one goal is to continue giving travelers the most unforgettable, high-quality experiences in incredible destinations via Gardner Tours’ model of storytelling and personal touches of hospitality.

Your Host:

Business Minutia Podcast 026 Company Reorg: What to expect when your business restructures with Brent Richardson

Brent Richardson

Business Minutia Podcast

Brent Richardson is the owner, operator, and interviewer for Business Minutia. He has worked in an international engineering company since 2000. During that time, he has also served as a youth pastor and worked for a non-profit both as an adventure travel leader on youth pilgrimages and as a board member. He believes that the training he has received in leading volunteers has helped him in the corporate world as well.

Leave a Comment

I accept the Privacy Policy


Recent Episodes 

You May Also Like These Episodes

Sign Up To Stay

In The Loop

Our newsletter sends the latest news and guest insights straight to your inbox. 

Something went wrong. Please check your entries and try again.