Podcast

In Conflict Resolution, podcast host Brent Richardson walks professionals through the three stages of resolving a dispute: gathering information, refocusing on the problem statement, and peaceful follow-up.

Conflict Resolution Points Discussed

• First, Brent shares what the goal of conflict resolution should be.
• Second, how to gather information to discover the root cause of the conflict.
• Third, to find the problem statement, it is essential to focus on isolation and an aligned goal.
• Fourth, ask clarifying questions.
• Fifth, Brent shares why it’s important to take the high road.
• Sixth, both parties have to be ready to solve the problem.
• Seventh, refocus the conflicting parties on the aligned goal.
• Eighth, filter your thoughts before you speak.
• Ninth, find value in each person involved in the conflict.
• Tenth, acknowledge each person’s thoughts.
• Eleventh, if you are a manager, don’t neglect the who issues.
• Finally, continue to extend an olive branch.